You can place a regular order or try any Nuvia coffee product for free before making the decision to buy. You can also automatically have your orders delivered to you monthly or at a specified frequency. All payments are securly processed via our payment partners at Shopify.

At Nuvia Coffee, we understand how difficult it can be to commit to new products without trying them first. That’s why we’re excited to offer our Try Before You Buy program. Now you can enjoy your coffee at home before making a full commitment. Our program lets you experience Nuvia Coffee products for 3 days before deciding. If you love them, simply keep them and you’ll be charged at the end of your trial. If not, return the product hassle-free.

How does it work?

• You’ll pay only for shipping upfront, and we’ll send you the full-sized Nuvia Coffee products to try.
• If you’re satisfied, keep the products, and we’ll charge the payment method you used at checkout after 3 days.
• If the products aren’t right for you, return them within the 3-day period.

Note: All Try Before You Buy orders are subject to a preauthorization for the full amount of the order. This preauthorization is only processed if you choose to keep the products.

Is try before you buy free?

It’s free to try our products for 3 days. All you pay is the shipping fee upfront. If you choose to keep the products, your card will be charged at the end of your trial for the full price of the items. Please be aware that a preauthorization will be placed on your card, but this amount won’t be charged unless you keep the products.

What is a preauthorization?

A preauthorization is a temporary hold placed on your account to ensure the funds are available. This does not mean the money is withdrawn. The preauthorization is released within 1-4 business days, depending on your bank. You’ll only be charged for the products if you decide to keep them after the 3-day trial.

Is try before you buy a sample?

No, you’ll receive full-sized products to test during the trial.

When does my trial start?

Your 3-day trial begins the day your Nuvia Coffee products are delivered.

When will I be charged?

You’ll be charged a non-refundable shipping fee when you place your order. At the end of the 3-day trial period, you’ll be charged for the products you keep. If you return within the trial period, you won’t be charged for the products.

Can I combine try before you buy with a regular order?

No, Try Before You Buy orders cannot be combined with regular purchases. Please make a separate order for other items.

Can i try multiple products at once?

Each Try Before You Buy order can only include one product. If you want to try multiple products, you can place a separate non-trial order.

What if the product i want is out of stock?

If an item is out of stock, we’ll notify you when adding it to your cart. You can contact us for recommendations on similar products or check back for updates when the product is restocked.

We know life can get busy, so we’ve made it easier for you to enjoy your must-have Nuvia Coffee without missing a beat! Our Auto-Replenishment service delivers your favorite products directly to you monthly. If you need more frequency, please send us an email.

How does auto-replenishment work, and how do i sign up?

It’s easy to set up Auto-Replenishment for your favorite Nuvia Coffee products:
1. Choose Your Product – Pick your go-to Nuvia Coffee item and select the Auto-Replenishment option at checkout.
2. Check Out – Complete your purchase and wait for your freshly roasted coffee to arrive.

We’ll securely store your shipping details to ensure seamless future deliveries.

When will i be charged for an auto-replenishment purchase?

You will only be charged when the product is ready to ship.

How do i edit, cancel, or skip a delivery?

You can update your Auto-Replenishment preferences up to 24 hours before your next shipment is processed. Send us an email and we will help you.

What happens if my first order was a ‘try before you buy’ order?

Your first Auto-Replenishment order may be part of our Try Before You Buy program. This means you only pay for shipping and have 3 days to try the product before committing to a purchase.
• Love it? Keep it and your Auto-Replenishment will continue automatically.
• Not for you? Return it within the 3-day trial window, and we’ll cancel your Auto-Replenishment.

For more details, send us an email.

Can i return or exchange my auto-replenishment order?

Yes, we accept returns for non-trial Auto-Replenishment orders within 5 days of purchase. If your first order was part of the Try Before You Buy program, you have 3 days to return it.
For all subsequent Auto-Replenishment orders, our regular return policy of 5 days from the order date applies. To initiate a return, contact our support team within your return period.

What payment methods are accepted for auto-replenishment?

All payments methods used by Shopify.

Still have questions about auto-replenishment?

No problem! Please contact us, and we’ll be happy to assist you with any additional questions or concerns.

Once an order is placed, it is transmitted immediately to our warehouse for processing, so we are unable to cancel or edit existing orders. If you need assistance with your order, please don’t hesitate to contact us.
If your request is due to an incorrect shipping address, reach out to us as soon as possible with the correct address, and we’ll do our best to help.

What do I do if my package is lost or stolen in transit?

We hope this never happens! If your package is lost or stolen, please contact us, and we’ll work to resolve the issue.
• If the courier has marked your package as delivered, but you didn’t receive it, contact the courier to determine the delivery location or if there were any issues. Orders marked as delivered are eligible for replacement, but not refund.

What do i do if the order i received is incorrect or incomplete?

Please contact us, and we’ll correct your order as quickly as possible.

Is sales tax applied to my order?

Yes, Nuvia Coffee charges state and local sales taxes based on the shipping address, as required by applicable laws.

What is the payment authorization process?

All purchases require bank authorization before processing. Orders will only be processed and shipped after successful authorization.

What payment methods do you accept?

All payments are made through Shopify and their payment options.

How long will it take for me to get a refund?

It can take up to two weeks for us to process your return and issue a refund or store credit. Once the refund is processed, it typically reflects in your account within 2-10 business days, depending on your bank or financial institution.

Once an order is placed, the order begins processing immediately. When we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to track your order and check its estimated arrival date.
All orders will be delivered within approximately 3-5 business days.
We do our best to estimate delivery time accurately. However, all delivery timelines are estimates and are subject to change. Holiday processing and shipping times may vary. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your shipping confirmation email.

What shipping options are offered?

We offer FREE shipping for all orders above $140. For all orders below $140, we offer shipping via our courier for a flat fee of $5.95. Please note that some U.S. states and territories may be subject to higher shipping fees.
All orders will be delivered within 3-5 business days (estimated).

Do you ship internationally?

No.

Do i have to sign for my package upon arrival?

No, just make sure your package is being delivered to a secure location.

What do i do if my package is lost or stolen in transit?

If your package is lost or stolen, please contact us and we will work to resolve the issue.
• If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it or if there was an issue delivering your product.
Orders marked as delivered may be eligible for replacement, but not refund.
• Please wait 24 hours after the order was marked as delivered before reaching out, in case it shows up or gets delivered late!

Where is my order?

Tracking is available only once an order has shipped. Once your order is shipped, you will receive an email with a clickable tracking link and your tracking number.
Didn’t get it? Contact us and we’ll help you track your order.

How do i track my order?

Think your order is delayed or just want to check the order status?
Tracking your order is easy!
Check the shipping confirmation email for your clickable tracking number.

In order to return Try Before You Buy orders, you must initiate the return within 3 days after the date the courier marks the order as delivered to avoid being charged.
There are no exchanges.

• Returns that are not initiated within 3 days after the delivery date are no longer eligible for a refund.
• Please note that the Try Before You Buy policy is different from the policy for regular, non-trial orders.

For a Regular, Non-Try Before You Buy order, opened products are not eligible for return or exchange. For product to be returned, refunded and/or replaced you must contact us within the first 5 business days of receiving your package.
Should you need to return a product because you received the wrong product, contact us at contact@nuviacoffee.com. You will be mailed the correct product along with a return label in the box. Place the wrong items in the box, seal it and attach the return label to the outside. You can then drop the return package at your nearest post office.
Nuvia Coffee is committed to your satisfaction. If for any reason you are not completely satisfied with a product purchased online from nuviacoffee.com, please feel free to contact us.

Please note:
• Original shipping fees (if any) are not refundable.
• We are not responsible for return packages that are lost in transit.
• The package may not make it back to us if dropped with the wrong courier.
• Returning with an incorrect label or by returning to the sender may result in additional charges, fees, or no refund.

Can i cancel my order?

Due to how quickly orders are transmitted to our warehouse system, we are unable to cancel or edit existing orders. If you have specific questions about your order, please feel free to contact us directly.
If you’re looking for help with canceling your auto-replenishment service, send us an email at contact@nuviacoffee.com

There wasn’t a return label in the box! How come my order didn’t come with a return label? Don’t worry, you’re not missing anything! To make our processes more sustainable, our packages don’t come with return labels or packing slips inside the box.
Instead, you can easily return your product by sending us an email at contact@nuviacoffee.com

What should i do if i received damaged products?

If the item(s) in your shipment arrived damaged, please keep the box, packing materials, and the item(s) inside and contact us with a picture as soon as you receive it. If an item is damaged or appears defective after delivery, please contact us with a picture or video.

Can i return or exchange my products in person?

Unfortunately, we do not offer returns of merchandise purchased online from nuviacoffee.com in person.

Can my refund be processed to another card?

Refunds policy are based on the terms of Shopify.

While we hope you continue to enjoy Nuvia Coffee, you can cancel your Auto-Replenishment at any time by sending us an email at contact@nuviacoffee.com.

How do i cancel my order?

Due to the quick processing times, we are unable to cancel or edit existing orders once they’ve been placed. If you have specific questions or concerns, please contact us at contact@nuviacoffee.com.

Our Nuvia Coffee products are available exclusively at nuviacoffee.com.

The product I want is out of stock. Can I place a backorder?

We work hard to restock our products as quickly as possible. If a product is out of stock, it will be marked as such when you attempt to add it to your cart. please contact us at contact@nuviacoffee.com. and we can recommend a similar product or notify you once it’s back in stock.

Have more questions about our products?

We love sharing information about Nuvia Coffee! If you have any questions, feel free to contact us at contact@nuviacoffee.com. and we’ll be happy to assist you.

At the moment, Nuvia Coffee is available exclusively online at nuviacoffee.com. We currently don’t have any physical stores or authorized retailers.

How can my company work with Nuvia Coffee?

If you’re interested in a collaboration with us, please reach out at sales@nuviacoffee.com.

I have a great idea for Nuvia Coffee! Who can I contact?

We’re always open to hearing your ideas! Please share your thoughts with us at sales@nuviacoffee.com.

How do I unsubscribe from emails?

To stop receiving emails, simply click the “Unsubscribe” link at the bottom of any email from us.

Why haven’t I received an email response yet?

We aim to respond within 24-48 hours. If you haven’t heard from us, please check your spam or junk folder, as our message may have been filtered there.

Do I need an account to place an order?

You can check out as a guest without creating an account.

We prioritize your privacy and data security. When you place an order or access your account information, we use Secure Socket Layer (SSL) encryption to protect your data before it is transmitted to us. This encryption ensures your information is secure from unauthorized access. To support SSL encryption, please ensure you’re using one of the following browsers:
• AOL 5.0 and higher
• Internet Explorer 5.0 and higher
• Mozilla Firefox
• Safari
• Google Chrome

We also take reasonable precautions to ensure that any third-party business partners with whom we share data follow strict guidelines to safeguard your personal information. For more details, please refer to our Privacy Policy page.

What personal information is collected?

To enhance your experience on our site, we may collect or ask you to provide personal details, including your:
• Email address
• Name
• Mailing address
• Telephone number
• Billing information

For a more detailed explanation of how this information is used and stored, please refer to Privacy Policy page.