You can place a regular order or try any Nuvia coffee product for free before making the decision to buy. You can also automatically have your orders delivered to you monthly or at a specified frequency. All payments are securly processed via our payment partners at Shopify.

We know life can get busy, so we've made it easier for you to enjoy your must-have Nuvia Coffee without missing a beat! Our Auto-Replenishment service delivers your favorite products directly to you monthly. If you need to change the frequency, please send an email to sales@nuviacoffee.com.

How does Auto-Replenishment work, and how do I sign up?

It's easy to set up Auto-Replenishment for your favorite Nuvia Coffee products:

1. Choose Your Product – Pick your go-to Nuvia Coffee item and select the Auto-Replenishment option at checkout.
2. Check Out – Complete your purchase and wait for your freshly roasted coffee to arrive. We bill the payment method used at checkout each month, starting from your first order date.

*Your shipping details will be securely stored to ensure seamless future deliveries.

How do I edit, cancel, or skip a delivery?

You can update your Auto-Replenishment preferences up to 24 hours before your next shipment is processed. Send us an email at sales@nuviacoffee.com and we will help you.

Can I change my Auto-Replenishment order?

Yes, we accept changes to your order 24 hours before shipment.

What payment methods are accepted for Auto-Replenishment?

All payment methods used by Shopify.

Still have questions about Auto-Replenishment?

No problem! Please contact us, and we'll be happy to assist you with any additional questions or concerns.

You have 24 hours after your order is placed to make any changes. After 24 hours, the order is transmitted to our warehouse for processing so we are unable to cancel or edit existing orders. If you need assistance with your order, please don't hesitate to contact us at sales@nuviacoffee.com.

If your request is due to an incorrect shipping address, reach out to us as soon as possible with the correct address, and we'll do our best to help.

What do I do if my package is lost or stolen in transit?

We hope this never happens! If your package is lost or stolen, please contact us, and we'll work to resolve the issue.

• If the courier has marked your package as delivered, but you didn't receive it, contact the courier to determine the delivery location or if there were any issues. Orders marked as delivered are not eligible for replacement or refund.

What do I do if the order I received is incorrect or incomplete?

Please contact us, and we'll correct your order as quickly as possible.

What payment methods do you accept?

All payments are made through Shopify and their payment options.

How long will it take for me to get a refund?

It can take up to two weeks for us to process your return and issue a refund or store credit. Once the refund is processed, it typically reflects in your account within 2-10 business days, depending on your bank or financial institution.

Once an order is placed, it is transmitted immediately to our warehouse for processing, so we are unable to cancel or edit existing orders. If you need assistance with your order, please don't hesitate to contact us at sales@nuviacoffee.com.

If your request is due to an incorrect shipping address, reach out to us as soon as possible with the correct address, and we'll do our best to help.

What do I do if my package is lost or stolen in transit?

We hope this never happens! If your package is lost or stolen, please contact us, and we'll work to resolve the issue.

If the courier has marked your package as delivered, but you didn't receive it, contact the courier to determine the delivery location or if there were any issues. Orders marked as delivered are not eligible for replacement or refund.

What do I do if the order I received is incorrect or incomplete?

Please contact us, and we'll correct your order as quickly as possible.

All opened products are not eligible for return or exchange. For a product to be returned, refunded, and/or replaced, you must contact us at sales@nuviacoffee.com within the first 5 business days of receiving your package.

Should you need to return a product because you received the wrong product, contact us at sales@nuviacoffee.com. You will be mailed the correct product along with a return label in the box. Place the wrong items in the box, seal it, and attach the return label to the outside. You can then drop the return package at your nearest post office.

Nuvia Coffee is committed to your satisfaction. If for any reason you are not completely satisfied with a product purchased online from nuviacoffee.com, please feel free to contact us.

Please note:

• Original shipping fees (if any) are not refundable.
• We are not responsible for return packages that are lost in transit.
• The package may not make it back to us if dropped with the wrong courier.
• Returning with an incorrect label or by returning to the sender may result in additional charges, fees, or no refund.

There was no return label in the box. How come my order did not come with a return label?

Don't worry, you're not missing anything! To make our processes more sustainable, our packages don't come with return labels or packing slips inside the box.

Instead, you can easily return your product by sending us an email at sales@nuviacoffee.com.

What should I do if I received damaged products?

If the item(s) in your shipment arrived damaged, please keep the box, packing materials, and the item(s) inside and contact us with a picture as soon as you receive it. If an item is damaged or appears defective after delivery, please contact us with a picture or video.

Can I return or exchange my products in person?

Unfortunately, we do not offer returns of merchandise purchased online from nuviacoffee.com in person.

Can my refund be processed to another card?

Refund policies are based on the terms of Shopify.

While we hope you continue to enjoy Nuvia Coffee, you can cancel your Auto-Replenishment at any time by sending us an email at sales@nuviacoffee.com.

How do I cancel my order?

Due to the quick processing times, we are unable to cancel or edit existing orders 24 hours after they have been placed. If you have specific questions or concerns, please contact us at sales@nuviacoffee.com.

Our Nuvia Coffee products are available exclusively at nuviacoffee.com.

The product I want is out of stock. Can I place a backorder?

We work hard to restock our products as quickly as possible. If a product is out of stock, it will be marked as such when you attempt to add it to your cart. Please contact us at sales@nuviacoffee.com and we can recommend a similar product or notify you once it's back in stock.

Have more questions about our products?

We love sharing information about Nuvia Coffee! If you have any questions, feel free to contact us at contact@nuviacoffee.com and we'll be happy to assist you.

At the moment, Nuvia Coffee is available exclusively online at nuviacoffee.com. We currently don't have any physical stores or authorized retailers.

How can my company work with Nuvia Coffee?

If you're interested in a collaboration with us, please reach out at contact@nuviacoffee.com.

I have a great idea for Nuvia Coffee! Who can I contact?

We're always open to hearing your ideas! Please share your thoughts with us at contact@nuviacoffee.com.

How do I unsubscribe from emails?

To stop receiving emails, simply click the "Unsubscribe" link at the bottom of any email from us.

Why have I not received an email response yet?

We aim to respond within 24-48 hours. If you haven't heard from us, please check your spam or junk folder, as our message may have been filtered there.

Do I need an account to place an order?

You can check out as a guest without creating an account.

We prioritize your privacy and data security. When you place an order or access your account information, we use Secure Socket Layer (SSL) encryption to protect your data before it is transmitted to us. This encryption ensures your information is secure from unauthorized access. To support SSL encryption, please ensure you're using one of the following browsers:

• AOL 5.0 and higher
• Internet Explorer 5.0 and higher
• Mozilla Firefox
• Safari
• Google Chrome

We also take reasonable precautions to ensure that any third-party business partners with whom we share data follow strict guidelines to safeguard your personal information. For more details, please refer to our Privacy Policy page.

What personal information is collected?

To enhance your experience on our site, we may collect or ask you to provide personal details, including your:

• Email address
• Name
• Mailing address
• Telephone number
• Billing information

For a more detailed explanation of how this information is used and stored, please refer to our Privacy Policy page.